Making the Case

This article - Tech comm trends: Providing value as a generalist in a sea of specialists - describes how the Knowledge Management project at work could be described:

---

In a nutshell, my argument is this:

• Technology is becoming increasingly specialized, particularly with developer documentation.
• Since tech writers are generalists, the task of documenting specialized technology often becomes daunting.
• Because the information is so specialized, many developers participate and collaborate in the authoring process.
• To provide value in specialist contexts, tech writers can focus on (1) authoring/publishing processes and tools, (2) knowledge of the user experience, and (3) information usability.

---