Monday, September 30, 2019
Not For Me
Sometimes, I think about what would have happened in my life if I had been hired at a company in the Twin Cities. I interviewed with a publishing company in the spring of 1992 and I was not hired. Yes, obviously, I know trillions of gallons of water have passed under that bridge. Yet, when I happened upon the two "Drummer Wanted" ads below, my mind went back to Spring 1992 and asked, "What if I lived in the Twin Cities instead of Iowa?"
Not Good!
ACT to complete customer service reorganization with 80 layoffs |
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ACT has notified the state that it will reduce its workforce by 80
full-time employees in Iowa City effective Nov. 8, as a project to outsource
its customer service functions to a private Colorado firm reaches its
conclusion.
In May, ACT
announced it would be outsourcing functions performed in its Customer Care
Department to STARTEK, a national firm, because it specializes in customer
service, and can provide enhanced capabilities such as 24-hour telephone
response, more diverse language capabilities and higher peak-demand call
response capacity.
A total of 115 full-time ACT positions and 40 temporary positions
will be eliminated, according to ACT's May announcement.
ACT spokesman Ed Colby said ACT began the customer care transition
to STARTEK Aug. 1, and that it is taking place gradually through November.
This is the previous information about this transition:
Iowa City-based ACT Inc. announced Tuesday it will outsource 115 full-time and 40 temporary jobs in its Customer Care department to STARTEK, a Colorado company
that provides comprehensive contact center and customer engagement solutions.
"With
STARTEK's best-in-class technology, its large pool of agents who can
provide 24-hour service and respond to peak demands, and its ability to
meet the diverse language needs of ACT's customers domestically and
abroad, it will be able to provide a level of service that is no longer
possible for a non-specialized company," the educational nonprofit said
in a statement.
ACT's Customer Care department currently provides phone, email and chat support to the organization's customers.
The
company said the transition to STARTEK would begin on Aug. 1, with the
changeover expected to be completed in November. The organization will
offer transition help in the coming months, it said, including
job-seeking support and severance packages for employees who do not find
other positions within ACT.
The nonprofit has been actively transforming itself into what it calls a "learning, measurement and navigation organization" in recent years, a shift that has come with some growing pains. The
organization laid off 80 employees shortly after CEO Marten Roorda's
arrival at the helm in 2016, citing a shift in the organization's
strategic vision, and another 100 in 2018 in an "organizational
realignment."
The organization, which
reported revenue of more than $353 million and nearly $445 million in
net assets in 2017, has spent tens of millions over the past few years
investing in edtech, data analytics and K-12 products to broaden the
scope and range of its mission.
Papa Het News
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NEWS
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The
Mercury News
LOS ANGELES — Metallica says its frontman James
Hetfield has entered rehab, and the band is canceling its upcoming tour in
Australia and New ...
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WGN-TV
“We appreciate your understanding and support for James &
thank you for being a part of our Metallica family.” Hetfield's
struggle with addiction was ...
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BLABBERMOUTH.NET
SLIPKNOT is trying to find a way to play in Australia and New
Zealand after the band's previously announced run of dates with METALLICA
was ...
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RADIO.COM
Metallica
has announced that their frontman James Hetfield continues to struggle with
addiction, and has decided to re-enter rehab. The move has ...
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Radar
Online
The famous heavy metal band Metallica has postponed the
New Zealand and Australian legs of their tour so their band mate James Hetfield
could go ...
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Vulture
Metallica,
masters of the live-show spectacle, have postponed the Australia and New
Zealand stops of their world tour to accommodate James ...
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HuffPost
Metallica
has placed its upcoming tour of Australia and New Zealand on hold as frontman
James Hetfield returns to rehab to face an ongoing battle ...
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Loudwire
Metallica's
withdrawal from their fall touring came as a surprise to many, including
their upcoming tourmates Slipknot who had a trek planned with the ...
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Pollstar
Michael Campanella / Redferns / Getty ImagesMetallicaMetallica
brings the “WorldWired Tour” to Ericsson Globe in Stockholm May 7. Metallica
says ...
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TribLIVE
High School Sports Network
Metallica
has posponed its upcoming tour as James Hetfield addresses his addiction
issues. The band announced Friday it would not play its Australia ...
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Senior Content Strategist
From Senior Content Strategist, which may not exist when I revisit this post, this text made me chuckle:
Here's the entire job ad:
The Muse actually has—and sticks to—a “no assholes” policy, so you can come to work everyday knowing you will always be surrounded by good people who genuinely care about you.
Here's the entire job ad:
The Muse is the most trusted and beloved career platform, connecting individuals and companies on a more authentic level. We support over 75 million people looking to craft meaningful careers through TheMuse.com and our employer partners. Smart companies work with us to attract today’s top talent, giving candidates the information they need to find the company that is right for them. Why? Because life’s too short to hate your career.
The Muse Content team creates compelling and informative programs with major employers to help job seekers better understand what it’s like to work there. The Content Strategist role ideates these programs, which span reported articles, infographics, video, and more. This role contributes to the pre-sale as well as post-sale process, specifically focused on pitch creation, distribution, and content performance.
This position reports to the Chief Content Officer and is a highly cross-functional role that collaborates across our Content, Production, Revenue, and Business Intelligence teams. We’re looking for individuals who are passionate about our mission, excited to develop service-oriented content programs, and eager to contribute new ideas that help shape and evolve content at The Muse.
How you’ll make an impact
- You’ll work closely with the Sales and Account Management teams on client pitches and represent the Content team in pre- and post-sale conversations
- You’ll lean into your editorial instincts to develop user-centric programs focused on engaging storytelling, while meeting the needs of clients
- You’ll live in the data, leveraging historical performance to create strategic recommendations for clients, as well as contextualizing performance of live campaigns to account managers
- You’ll attend weekly meetings with our Editorial team to share knowledge and generate new ideas
- You’ll work with The Muse Revenue Org to understand client needs, contribute to pitches, contextualize content performance trends, and support trainings
- You’ll actively contribute to developing new content products and iterating on existing ones
Why we’ll love you
- You'll have 5 + years of strong experience creating editorially-driven content strategy at a digital media company or agency
- You understand users and service-oriented content. You know how to create compelling content programs that address users’ needs and perform organically
- You can distill concepts into sharp, polished pitches that appeal to clients
- You have experience working with clients and are confident representing Content in client meetings
- Bonus if you have experience creating content strategy about diversity & inclusion issues in the workplace, and/or knowledge of current issues around workplace D&I
- You have very strong communication skills—you’re able to convey content strategy in a way that’s approachable and easy to understand
- You enjoy working collaboratively within and across teams, and you’re motivated to learn about and help solve the challenges that other teams face
- You’re highly strategic and data-driven—you know how to leverage insights to drive content performance
- You’re organized and a stickler for deadlines
- SEO experience is a must
Why you'll love us
- You’ll work at a tech company founded by two badass women—Our founders believe transparency is important so they really try to share as much as they can about changes to The Muse strategy, board meetings, and when they are wrestling with big company-wide decisions.
- The Muse actually has—and sticks to—a “no assholes” policy, so you can come to work everyday knowing you will always be surrounded by good people who genuinely care about you.
- We invest in growing our people—personally and professionally
- We offer unlimited vacation—and we mean it!
At The Muse, we believe that great ideas come from anywhere. We support a collaborative environment and value open participation from individuals with different ideas, experiences, and perspectives. We believe having a diverse team makes The Muse a more interesting and innovative place to work, and we strive every day to make The Muse a welcoming and inclusive place for all.
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