Friday, October 1, 2021

Searching for a Snare Drum stand, not Frustration

I wanted to buy a new snare drum stand. I went to West Music and searched for snare drum stand and got some results.



When I selected the snare drum stand that I circled in red, I learned that it was out-of-stock at the Coralville store. 


 

Because I am a male Karen, I sent the "Store Manager" the following email:

When using your website, it’d be nice to be able to filter by both store and by “stock status.” I am looking for a snare drum stand so I searched for it and saw this. However, when I selected the Mapex stand, it was only then when I found out that it’s not in stock at the Coralville store. It’d be a better user experience to be able to sort by both store & stock status. Thank you.


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