Last week, I was on vacation. I saw this ad and wondered, "What would it be like to live in IA and earn a salary based upon living in CA?" I don't plan to find out. It is interesting because the classification for this position is specified as "Flexible or Remote" and the definitions of both are listed in the description, but I've pasted them below this paragraph:
Flexible
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
Remote
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.
Interesting concept for sure! I really don't think I would like working 100% remotely.
Company DescriptionSenior Content Strategist
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
About Digital Technology
We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.
Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.
Job DescriptionResponsibilities
We are looking for a Senior Content Strategist who brings expertise and innovation to deliver the right content to the right audience at the right moment. You will develop and manage Now on Now content strategy for projects, from discovery to publishing to post-launch evaluation and governance. You’ll apply data-driven insights to evaluate content performance and inform future content development. You will measure content efficacy and tie that to the goals of the Now on Now business.
The ideal candidate blends expertise in content strategy, amplification, and content analytics to extend the reach and effectiveness of a high-performing content team. You excel at collaborating with cross-functional teams, synthesizing input into a cohesive content strategy, and effectively communicating that strategy to gain approval from stakeholders and executives. You can focus on project specifics and the bigger picture simultaneously, identifying gaps and opportunities in our content, and developing content models and components that are flexible and anticipate future needs.
What you’ll do in this role
- Develop content strategies that target the right audience with the right content to exceed the needs of our stakeholders and, ultimately, drive deeper customer and prospect engagement with ServiceNow.
- Discover customer and business requirements by conducting research, content analytics, user engagement, competitive analysis, and stakeholder interviews.
- Create flexible content models that meet current project goals, anticipate future needs and help us scale content delivery and audience reach.
- Partner with writers, designers and amplification specialists to create content that is effective in multiple use cases and mediums.
- Develop localization strategies and associated processes to make Now on Now content accessible and useable in other regions.
- Collaborate with other content teams across the company to align on topics, messaging, and strategy.
- Build relationships with ServiceNow channel owners to push Now on Now content to those channels.
- Create personas, journey maps, page briefs, authoring templates, playbooks, and other strategy artifacts to document best practices for internal and agency writers and designers.
- Lead effort to migrate content to a Digital Assets Management tool to improve/simplify content discoverability, version control, content management, tagging, taxonomy and reporting.
- Identify and advocate for adoption of tools, technologies, and practices to improve content development workflow.
- Contribute to the design and management of taxonomies, metadata schemas, and content architecture models.
- Identify emerging content trends and generate forward-looking strategies to support business goals and fuel innovation.
Manage multiple projects and priorities simultaneously, with an agile approach that adapts to changing timelines and requirements while ensuring high-quality results.
QualificationsTo be successful in this role you have:
- 7+ years of experience working in content strategy, preferably for enterprise B2B technology
- Experience working in collaborative, high-performing teams
- Background in Product Marketing and/or Field Sales in a closing role for Enterprise B2B technology
- Deep understanding of and experience with content best practices content, management systems, reporting, and analytics
- Proven ability to execute content strategy initiatives with the success metrics to show value delivered
- Experience with content governance, content management, and content metrics across multiple channels
- Excellent written and verbal communications skills
- Strong mathematic and analytic skills
- Proven success building stakeholder relationships and managing expectations
- Experience with Adobe Experience Manager, Adobe Analytics, Highspot, and ServiceNow preferred
Bachelor’s degree or equivalent relevant experience
Additional InformationServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
Work personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
Flexible
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
Remote
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.
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