Moving to CA?

Move to West Hollywood, CA, and work for LiveNation?!? Not in my lifetime.

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Technical Writer
West Hollywood, CA, USA

• Job Summary:

  WHO ARE WE?

  Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster.com, Live Nation Concerts, Front Line Management Group and Live Nation Network.  Ticketmaster.com is the global event ticketing leader and one of the world’s top five eCommerce sites, with over 26 million monthly unique visitors.  Live Nation Concerts produces over 20,000 shows annually for more than 2,000 artists globally.  Front Line is the world’s top artist management company, representing over 250 artists.  These businesses power Live Nation Network, the leading provider of entertainment marketing solutions, enabling over 800 advertisers to tap into the 200 million consumers Live Nation delivers annually through its live event and digital platforms. For additional information, visit www.livenation.com/investors.

  WHO ARE YOU?

  Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

  THE TEAM

  Technical Writer will work within the Data Services team at Live Nation. Data Services manages data ingestion, processing, delivery, and governance of data for Live Nation and Ticketmaster.

  THE ROLE

  In this role, you will get the opportunity to be a key contributor towards a holistic content development strategy for Live Nation including improving the internal style guide standards. Live Events are back, and the business is growing at a tremendous rate. This role is crucial in enabling the company to use data to take live events to the next level.

  You will collaborate across the organization to research and develop usable documentation that enables a wide range of audiences to learn about and use our data products and systems.

  You will also evaluate the information architecture of our documentation sites and our existing content to optimize its usability. You’ll be in charge of creating and combining various forms of content including technical documentation, training materials, guides, policies, and best practices for delivery via multiple mediums including video scripts. The ideal candidate would have working knowledge of information management and some exposure to data governance.

  WHAT THIS ROLE WILL DO

  • Create and modify technical documentation including user manuals and guides, data products documentation, training manuals, procedures manuals etc.

  • Research highly technical subject matter, collaborate with internal teams and SMEs, synthesize information from multiple sources, and express technical information in a form that is comprehensible to a wide audience of readers.

  • Analyze existing artifacts, enhance and multi-purpose content, focusing on reuse.

  • Review materials for accuracy, flow, grammar, spelling, punctuation, formatting and branding.

  • Actively look for best practices through attending webinars, training, and conferences.

  • Demonstrate understanding of the UX design concepts on issues like navigation, page routing, product page design, etc.

  • Maintain an internal enterprise documentation library for Data Services.

  • Edit, standardize, or revise material prepared by other writers or personnel.

  • Develop templates, best practices, and standards for various types of documentation.

  WHAT THIS PERSON WILL BRING

  • Passion for your role and team orientation.

  • 2-5 years of experience in a technical writing role designing and delivering documentation targeted at developers, DevOps, or infrastructure and operations teams.

  • Excellent command of the English language and a well-developed understanding of grammar, punctuation, and spelling.

  • Bachelor’s Degree in Communications, English, Marketing, Business, or other relevant discipline.

  • Basic SQL proficiency, understanding of relational databases, modern data warehouse and data lake technologies, APIs, data platforms.

  • Familiarity with version control and content management systems, and working knowledge of information management.

  • Experience with development and maintenance of document repositories or knowledge management tools such as Confluence.

  Bonus Points for:

  • Providing a portfolio of writing samples.

  • Data governance experience.

  • Experience working in organizations with geographically dispersed teams and complex technical environments.

  BENEFITS & PERKS

  Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

  • HEALTH: Medical, Vision and Dental benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)

  • YOURSELF: Generous paid time off policy including paid holidays, sick time and paid days off for your birthday, Free concert tickets

  • WEALTH: 401(k) program with company match, Stock Program

  • FAMILY: New parent programs & support including caregiver leave and childcare cash, infertility support

  • CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings

  • OTHERS: Volunteer time off, crowdfunding network

  Live Nation’s policy regarding vaccinations and masking will evolve based upon updated regulations and factors related to COVID-19. Currently, we strongly encourage employees to be fully vaccinated or have received a negative COVID test within [24] hours of entering an office.

  EQUAL EMPLOYMENT OPPORTUNITY

  We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

  Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

  We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

  We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant  consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case by case basis.

  HIRING PRACTICES
  The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job

  Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

  #LI-CB1
  #LI-Remote Los Angeles,CA
  #LI-HybridLosAngeles, CA

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