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Friday, April 28, 2017


I purchased two (2) Chicago Open Air 2017 - Three Day Passes. I wanted to know when the delivery delay would be lifted, as it says on the "My Account > View All Orders > Order Details page:

When I clicked the "Event Detail Page," it acted as if I had never purchased tickets. I had to click several more times to find out the "delivery delay [is] in place until approximately 5/8/17."

The site is very cumbersome. I left the above as my comment.

What they should have done is taken out the first sentence in the note. I'm already on the Three Day Pass page. It's more important to tell the user "there is a delivery delay in place until approximately 5/8/17" instead of clicking yet again:

to finally see this:

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