Not Quite There

This looked very interesting... VERY interesting...Too bad Flare is the tool they are using :<) 😢

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Technical Writer

Other Remote with Travel, None

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Description

Position at CynergisTek

CynergisTek, a leader in healthcare cyber-security and information management is seeking a Technical Writer.

CynergisTek is an award-winning firm earning KLAS’ Top rating for Comprehensive Security Firms in its June 2018 report, 2017 Best in KLAS for Cyber-security Advisory Services, CIO Bulletin’s 10 Best Cyber-security Companies in 2018 and many more. We desire a proven sales leader who can contribute even further to our company’s current success.
Job description
CynergisTek is looking for a Technical Writer to join our team. As a Technical Writer, you will create cyber-security-related reports and documents for our clients based on security assessments and industry best practices. Documents and reports including, but not limited to security assessment and audit reports, mandate-based policies and procedures, and internal documents.

Roles & Responsibilities:

• Write, develop, edit, and maintain security documentation for Standard Operating Procedures (SOPs), policies, guides, system security plans and training materials, operation procedures and best practices
• Produce high quality documentation that meets security standards and is appropriate for its intended audience (i.e. PCI, NIST 800-171, HIPAA)
• Work with internal teams to obtain an in-depth understanding of security requirements in order to translate them into policies, procedures, and plans
• Provide analyses to validate established security requirements and to recommend additional security requirements
• Promote and develop awareness for different security risks and best practices across the company
• Assist sales in responding to RFPs when technical elements are required
• Assist marketing in generating content to support lead generation and conversion

Requirements:

• 5+ years of experience managing cyber-security or writing to the requirements of NIST, HIPAA, PCI, etc.
• 5+ years of Technical Writing experience
• Experience in working on security certification exercises, from gap analysis to implementation
• Bachelor’s Degree in Information Systems, Computer Science, Information Security or equivalent relevant experience
• Valid driver’s license (Traveling may be required)
• Strong analytical and problem-solving skills
• Strong customer service skills
• Excellent written & oral communication skills as well as presentation skills
• Ability to adapt content based on audience and context.

Desired Skills & Characteristics:
- CISSP, CISA or CISM certification
If interested, please submit your resume, cover letter, as well as a sample of any technical writing (preferably an assessment/gap report, policy/procedure, ISP) that displays your writing skills and critical evaluation skills.
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Duties & Responsibilities:
Create clear procedures and reference topics on a wide range of networking and security technologies

• Research technical information, write original documentation and edit and update existing technical product documentation
• Participate in Watch Guard Engineering SCRUM meetings
• Provide suggested UI text that is clear and consistent
• Achieve competency with Watch Guard products
• Contribute to the creation of new training materials, certification exams, and product documentation in a variety of delivery formats

Education, Knowledge, Skills, Certifications/ Licenses, Competencies:

• BA/BS or an equivalent combination of education and experience
• Five (5) years technical or equivalent experience in related industry
• MadCap Flare
• PaintShop Pro, Photoshop, or similar graphics package
• Knowledge of networking technologies (such as firewalls, routers, VLANs, and switches), and network security and experience writing for network administrators
• Experience with cloud computing, Web Services, SaaS, hypervisors is a plus
• Experience writing API reference documentation is a plus
• Version control concepts
• XML editing skills

What You'll Be Doing

• Work with multiple internal teams and SMEs to understand product documentation requirements and gather the necessary information for their creation
• Create strong content that fulfills company standards and audience goals
• Write detailed, straight-forward user guides, installation manuals, and integration guides
• Take existing material and seamlessly add to or update as products evolve
• Analyze current content and make improvements as necessary
  

What We Value

• 5+ years’ experience in technical documentation of software development
• Solid working knowledge of MadCap Flare and/or AsciiDoc e.g. Antora.
• Experience with Atlassian JIRA and Confluence
• Familiarity with Agile methodologies
• Experience with SaaS based integrated product documentation and help pages
• Ability to take technical concepts and translate them into documentation to be consumed by non-technical users
• Ability to work well in a fast-paced team environment
• Capacity to balance multiple projects at once across multiple teams
• Keen attention to detail
• Excellent verbal and written communication skills
• Experience with application security products is nice to have 

Position Responsibilities

Without direct supervision, responsibility includes:

• Collecting, analyzing, composing, and translating technical information into clear, readable documents to be used by both technical and non- technical personnel
• Obtaining data from technical staff by directly interacting with them and assisting in the creation of the technical documentation when needed
• Creating processes and procedures, user manuals, training materials, installation guides, and reports
• Editing requirements functional descriptions, system specifications, user manuals, special reports, or any other customer deliverables and documents

Required Skills

The candidate should have:

• Experience in writing and editing technical documentation for technical systems in accordance with established writing standards.
• The ability to work not only independent but in a team setting.
• Exceptional interpersonal, organizational and communication skills

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