Technical Writer in Austin, TXWords. Anyone can write them. We're looking for someone that can wield them. At Atlassian, we look at things differently, and that includes the way we communicate technical information to our customers. We know that good writing and software documentation are often not synonymous and are on a mission to change that. We’re on the hunt for a Technical Writer that is passionate about crafting clear, relevant communications that resonate with and respect the user. You’ll deliver a great experience for customers as they discover, use, and retain our product information.
This role actively collaborates with marketing, development, training and support teams to make sure that all of our technical communications have a holistic approach. A big part of your job will be designing both a stellar content strategy and information architecture and then developing it to scale on various related projects. You’ll also be testing and validating our existing content and finding ways to improve it. We’re serious about changing documentation: We also will look to you to recruit and train like-minded writers that also want to improve the state of documentation.
More about you
This job is for someone who thinks bigger than traditional software documentation. You can explain complex features within tiny amounts of product real estate and communicate value in a compelling, clear and effective way. If you have the following traits you will be a great fit: a knack for creatively engaging with audiences (no “me too” stuff), a need to work in a fast-paced environment, excellent project management skills, an ability to challenge yourself and others, and a love of using data to create better results.
You will be delivering a great customer experience, finding, discovering and retaining information. Design the content strategy and information architecture that allows the production of great content to scale and engage with marketing, development, training, design, development and support teams to collaborate on a holistic information experience for our customers. This is not all expected to be intuitive, in fact we want you to test and validate existing content continually experiment and find new ways to improve it and ensure that we are striving to improve upon our current state. You're a good fit if you have a passion for communicating information and frustrated with the state of software help and knowledge. With the ability to engage an audience through creativity and relish working in a fast-paced agile environment you will ideally have experience collecting and understanding analytics and want to make a difference.
More about our team
We understand that the right words, delivered in the right way, can change minds, spark ideas, solve problems, open doors, avoid trouble, form bonds, create joy, rescue, reassure and unlock tremendous potential. As such you have the ability to work with the majority of the Atlassian family!
More about the perksOur offices are open, highly collaborative and yes, fun! To support you at work (and play) we offer some killer perks: ample time off to relax and recharge, five paid volunteer days a year for your favorite cause, plenty of food and drinks (including beer and bubbly), ergonomic workstations with Aeron chairs, 20% work time for your passion projects, unique ShipIt days, a company paid trip after five years, generous employer-paid insurance coverage for you and your family, 401k matching and more.
More about Atlassian
Software is changing the world, and we’re at the center of it all. With more than 35,000 global customers (including 85 of the Fortune 100) and a highly disruptive business model, we’re advancing the art of team collaboration with products like JIRA, Confluence and HipChat–and we’re just getting started. Driven by honest values, an amazing culture, and consistent revenue growth, we’re out to unleash the potential of every team. From Amsterdam and Austin to Sydney and San Francisco, we’re looking for people who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative, no B.S. environment.
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Along with your resume, send or point us to an example of great documentation that you've created.