Productivity Gains

A question was asked regarding how to write goals to show that you have had productivity gains.

On Wed, Jan 28, 2009 at 11:37 AM, Geoff Hart wrote:
One really good solution that you haven't a hope in Hades of implementing would be the following:
"If we made the interface more intuitive (for example, by using user-centered design combined with usability testing and by embedding help and affordances in the interface), we could reduce the amount of documentation required by 20%. That would have obvious implications for productivity."

I nearly spit out the Pepsi in my mouth.