This was in my "Technical Writer" job in Iowa Indeed email this AM - be sure to go to the bottom to read my perspective from working as a Technical Writer for 8013 days (21 years, 11 months, 1 week, 1 day).
Technical Writer/Instructional Designer
Caliber Public Safety - Cedar Falls, IA Position Overview :
Caliber Public Safety is looking for a Technical Writer / Instructional Designer to produce high-quality documentation that contributes to the overall success of our products. You will join a team of Application Consultants who work collaboratively with developers, quality engineers, product managers, and client services staff to make our products easier to use.
The Technical Writer will write, edit, format, and maintain client-facing and internal documentation for Caliber applications and will work with subject matter experts and product teams to help derive the content of the documentation.
Technical writers create operating instructions, how-to manuals, and frequently asked questions (FAQ) pages to help technical support staff, clients, and other users within the company. After a product is released, technical writers also work with product managers, QA staff and Application Consultants to improve the end-user experience through product design changes.
Increasingly, technical information is being delivered online. As a result, the Technical Writer/Instructional Designer will use the interactive technologies of the Web to blend text, graphics, multidimensional images, sound, and video.
Conventional hours for this role are 8am to 5pm with occasional travel and occasional extended workdays. The travel expected for this position is less than 10%.
Primary Functions :
- Writing, editing, formatting, and maintaining client facing user documentation utilizing technical publication tools, e.g., Flare, Adobe Acrobat Professional, ePublisher, WebWorks which includes the use of photographs, drawings, diagrams, animation, and charts that increase users’ understanding
- Research and gather information required to document the application
- Determine requirements and content for the user documentation
- Attend project team meetings to track project progress against product development schedule to ensure deliverable deadlines are met and attend product design reviews to gain application knowledge
- Work closely with subject matter experts to ensure technical accuracy of documentation
- Develop instructional materials which include instructor guides, participant guides, and instructor-led support tools.
- Create course content for various course offering with assistance from the team
- Conduct needs analysis to ensure all development materials are focused on addressing business outcomes.
- Assist with the design and development of training programs ensuring accuracy, credibility, and effectiveness of the materials used.
- Other duties as assigned.
Qualifications :
- Instructional design experience, including curriculum development, creation of course materials and formulation of exercises for both instructor-led and eLearning approaches.
- Bachelor's degree in related field or equivalent work experience.
- Experience working on multiple projects with competing deadlines.
- Superior oral, written and presentation skills.
- Superior time management, task coordination and organization skills.
- High level of problem solving and analytical skills.
- Skilled in developing and writing training exercises and other documentation is a distinct advantage.
- Team player with ability to work and communicate effectively with cross-functional teams across sales, professional services, client services, etc.
- Candidate should be self-confident, self-motivated, enthusiastic, and have an ambition to succeed along with setting and achieving goals.
- Demonstrate key skills necessary for development of high-quality programs; including strong computer literacy, strong technical-writing and editing skills, knowledge of graphic design principles, and strong project management skills.
Company Overview : Comprised of seven businesses within the public sector market (Global Software, InterAct911, Sleuth Systems, TAC.10, Cisco, VisionTEK, and MDS), Caliber Public Safety and Caliber Justice are leading providers of diverse and pioneering software solutions for the public safety and offender management markets. The suite of highly specialized product offerings empowers dispatchers, first responders, law enforcement and public safety administrators to interact with accurate, real-time information and advanced situational command and control.
With a combined 75+ years of experience, Caliber features integrated computer aided dispatch (CAD), records management software (RMS), mobile applications, and jail and offender management solutions. Customers benefit from a single source provider with proven and reliable integrated solutions for data sharing from dispatch to booking. Offered in both hosted and on-premise environments, local and state governments will reduce operational costs while streamlining communication across multiple agencies and improve officer safety. Our first responders have one of the most important and challenging jobs, and we are privileged to share in this mission to help protect and serve when seconds count.
Caliber Public Safety is a business unit of Harris Computer, which is a member of the Constellation Software Inc. group of companies. Constellation Software is a rapidly growing conglomerate of vertical market software (VMS) companies; each focused upon dominating its respective market niche. Constellation's growth is based on a simple strategy: identify promising VMS firms; acquire them; and then integrate them into the Constellation family while building on their fundamental strengths to help them become world class organizations.
Harris is an Equal Opportunity Employer.
My Thoughts
Wouldn't you want to improve the end-user experience through product design changes
BEFORE a product is released to your customers?!? I'm sure there is a reason for phrasing it as it was phrased.
After a product is released, technical writers also work with product managers, QA staff and Application Consultants to improve the end-user experience through product design changes.
I do like these words as it shows they are not trying to do all the things mentioned in the full ad with Microsoft Word:
- Writing, editing, formatting, and maintaining client facing user documentation utilizing technical publication tools, e.g., Flare, Adobe Acrobat Professional, ePublisher, WebWorks which includes the use of photographs, drawings, diagrams, animation, and charts that increase users’ understanding
- Increasingly, technical information is being delivered online. As a result, the Technical Writer/Instructional Designer will use the interactive technologies of the Web to blend text, graphics, multidimensional images, sound, and video.
Standard disclaimer applies. No, I'm not searching for a job. I am just in the habit of seeing what positions are out in the wild as a means to make my current situation that much brighter!
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