Technical Writer ( 2 positions )
The technical writer is responsible for developing content that can be delivered as various types of user assistance -- including how-to guides, reference guides, context help, tech notes, cheat sheets, or embedded help.Role reports to: Manager, Technical Publications
RESPONSIBILITIES:
- Create and maintain documentation project plans for the writing team and for stakeholders. Include detailed content plans, delivery milestones, and dependency assessments.
- Work comfortably and productively in an Agile/Scrum environment. Multi-task, prioritize, and negotiate workload across multiple scrum teams.
- Work independently to research subject matter. Interact with department writers, customers, and contributors to obtain and exchange information, if needed.
- Create content that can be reused for multiple audiences and types of deliverables, e.g. user guides, help systems, and reference documentation. Maintain complex, shared content across multiple releases.
- Explain scientific and technical ideas in simple language.
- Ensure technical verbiage is easy to understand by the layperson.
- Write clear and concise policies and procedures.
- Follow the technical publishing life-cycle.
- Ensure that documentation complies with department standards for presentation, format, and content.
- Document new processes and train other writers in their use.
EDUCATION:
Bachelor’s degree, plus writing or writing-related professional qualification.
EXPERIENCE:
8-10 years of experience in high-tech computer industry, SW or HW writing. Storage industry, virtualization, distributed networks, file systems, operating systems, GUI, and CLI.
REQUIRED SKILLS:
- Excellent written and verbal communication skills.
- Demonstrated ability to learn new technologies and applications of those technologies with minimal ramp-up time.
- Demonstrated familiarity with industry-standard concepts in information architecture, modular information development, minimalist content development, information typing, content management, and user-centered design.
- Demonstrated familiarity with implementations of those concepts, for example architectures and tools such as OASIS DITA, OASIS DocBook, or MadCap Flare.
- Expert user of authoring tools: Adobe Technical Communications Suite, Confluence (or other Wiki), Microsoft Office, and structured authoring tools.
- Hands-on approach to writing. Expert user of the products they s/he is documenting. Works directly with SMEs in engineering.
- Understands and performs all roles in the technical publishing life-cycle: planning, analyzing user needs, solution design, creating content, coding, formatting, publishing, peer editing, kitting, and delivery.
- Knowledgeable user of Linux, UNIX, and Windows OS.
- Skilled user of GIT, SVN, or other code repository.
- Familiarity with developing curated content for social media.
- Experience producing global products and creating translatable content.
DESIRABLE SKILLS:
- Knowledge of technologies such as distributed storage, virtualization (VMWare, Hyper-V), networking and Linux are a plus.
- Familiarity with high-tech start-ups is an advantage.
- Familiarity with CLIs, GUIs, and REST APIs is a plus.
Posted 8 days ago
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