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GreenState Credit Union

IT Director Analysis and Administration

US-IA-North Liberty

Job ID: 2021-2970
Type: Exempt Full-Time
# of Openings: 1
Category: Information Technology

Overview

INFORMATION TECHNOLOGY:

GreenState’s Information Technology department adheres to the corporate values and acts as a business partner who understands the needs of the business, enables business units to meet strategic objectives through technology, and provides employees and members with quality technology platforms that are always available, always relevant, and always scalable.

POSITION SUMMARY:

The Director Analysis and Administration will carry out the mission of ensuring business applications house and process information accurately and timely, and work with business owners and analysts to implement key changes which enable the business to improve products, services, and functionality. This includes support, analysis, project management and specific ownership for oversight, planning, vendor relations, and daily operations of IT related processes for key business applications. The Director of Systems Analysis and Administration will work with automated tools and IT staff to execute operational needs of the credit union with a specific eye towards accuracy, efficiency, and responsiveness.

Salary range for this position is $134,085.40 - $201,128.10, with a progressive benefits package.

GREENSTATE CULTURE:

At GreenState, we exist to create lasting value for those we serve. We do this by putting immense value into our employees, members, and communities. We empower our employees to create endless opportunities, which will then impact the lives of our members and enhance the vitality of our communities.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed, and are subject to change:

• Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision.
• Demonstrates a positive member service (internal and external) focus at all times.
• Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
• Ensures confidentiality of member information.
• Supports a diverse and inclusive work environment.
• Develops and maintains solid operational procedures for key financial systems to ensure member transactions are accurately applied.
• Plays a key role in helping define strategy for business application availability.
• Continually works with systems, vendors, and staff to seek methods of improving manual process with automation.
• Maintains touch points across the organization and in-depth application capabilities to evaluate commonalities and opportunities to utilize existing investments to achieve business results.
• Provides and maintains key methods of implementation of new enhancements, system upgrades and modifications by coordinating with proper staff and processes.
• Develops plans for implementation of new features and functionality.
• Develops configuration and performance standards for the data processing systems. Implements and monitors controls to ensure standards are maintained. Prepares, or causes to be prepared, service reports for the President/CEO and Board of Directors.
• Updates, monitors, and continuously ensures compliance with the disaster recovery plans, computer security and loss prevention plans.
• Directs the upgrades and maintenance of all key business software systems.
• Coaches and directs staff in operational activities to ensure compliance with operational goals.
• Works with IT management to develop and monitor IT budget activities.
• Responsible for the oversight and scheduling of resources.
• Ability to communicate with all levels of the company in a professional and effective manner to address support issues, interpret requirements or define activities of the IT department. Communication may be at times of duress and a calm demeanor is critical.
• Ability to track the workload of others and set plans and measure against predefined goals.
• Ability to clearly set direction and expectations of staff based on guidance from the Vice President/IT.
• Remains approachable for questions and concerns from subordinates.
• Coordinates and administers staffing, training, and cross-training within the department.
• Maintains a highly motivated, well-trained staff, maintaining effective employee relations.
• Responsible for staffing requirements; conducts final candidate interviews and responsible for selection of new departmental staff.
• Prepares and conducts performance evaluations, prepares documentation for retention in personnel files, and recommends and implements disciplinary actions and appropriate staff counseling within the department as needed.
• Coordinates, tracks, and monitors daily scheduling within those that report directly to this position including overtime, leave of absences, and prepares periodic tracking reports for the Human Resources department.
• Meets attendance standards to perform job functions including physical presence to provide team oversite, coordination of work, and ongoing feedback.

Qualifications

JOB REQUIREMENTS:

• College degree in computer science or business management, or equivalent experience.
• Five years of process improvement/business analyst work experience is required.
• Ten years of progressive business analysis / administration supervisory experience is preferred.
• Strong knowledge and experience in business analysis, business processes, and process management.
• Experience and knowledge of the financial services industry, specifically around electronic funds transfer, electronic banking, share draft processing, and data exchange is preferred.
• Good understanding of project management methodologies to manage large, complex projects.
• Excellent written/oral communication and business partnering skills.
• Able to motivate, manage and guide a team.
• Ability to prioritize assignments and organize work efficiently, to handle large volumes of detail.
• Ability to deal tactfully and efficiently with members and co-workers on a professional level.

Reporting Relationship
This position reports to the Vice President/Information Technology.

Supervisory Responsibilities
This position is responsible for supervision of Business Systems Analysts and Administrators.

Equal Opportunity Employment Statement
GreenState Credit Union is an EEO/AA Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for openings with the credit union.

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