Spells Out the Unspoken

What I like the most about this job ad is this text:

You will also have the opportunity to act as a “user” for Zoomin’s own products. In this capacity, you will be expected to act as a beta-tester ,design partner and customer advocate for Zoomin

In my career as a Technical Writer, dating back to my first day at NDP in Cedar Rapids, "acting" as a "user" for the product I was documenting has always been part of the job, at NDP, at Jordan Systems, at Quintrex, at the Unnamed Hellhole in Southern Iowa, and at Pearson because, at each of those companies, if I didn't "act as a user," my work would have been useless for the target audience. 

At my current job, as a Senior Technical Writer working on both Disaster Recovery documentation and Knowledge Management, I am doing hardly any writing. For both of those projects, the SMEs write the documentation and I curate the content into a deliverable. After 5 1/2 years in this current role, I sometimes struggle with the lack of writing I do on a daily basis. I love my job - certainly, no, there's no way I will ever work in Tel Aviv...

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Technical Writer

• Tel Aviv

Description

A Technical Writer is an important position for any B2B software company, but all the more so for Zoomin, a company whose mission is to reinvent the enterprise technical content experience. 

As Technical Writer you will be expected to author high quality technical product content to help our customers get the most out of Zoomin. You will also have the opportunity to act as a “user” for Zoomin’s own products. In this capacity, you will be expected to act as a beta-tester ,design partner and customer advocate for Zoomin, across the entire range of technical documentation experiences (including the documentation portal and in-product help).

If you like communicating clearly in both written and verbal form, are passionate about technical documentation, and want to play an active role in the next generation of a product content experience, this job is for you!

Responsibilities

• Become a domain expert in our products
• Create, maintain and publish high quality, clear, technical content about our products
• Help drive improvements in content, based on user feedback and analytics, to improve customer satisfaction and engagement
• Act as a beta-customer and design-partner for Zoomin’s platform. Help design and improve new features and capabilities 
• Be a passionate  Zoomin advocate when communicating with customers and prospects, and help in closing new sales and upsell opportunities

Requirements

Qualifications

 Please apply if you:

• Are passionate about technical documentation and interested in making a big impact in this space
• Have at least three years of experience writing high-quality technical documentation for software products in English
• Able to write and speak in English at the level of a native speaker
• Proven experience with DITA - an advantage

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