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Monday, March 31, 2008
Restaurant
Customer care skills are trial by fire. You are working in a dining room with a hostess who seats the customer. You then have to approach the customer and establish a 1:1 relationship. It's your job to make the customer feel appreciated. That means that if you were up late studying the night before, you have to suck it up and be pleasant. I used to waiter. I did okay, I think, from the perspective that I didn't have any complaints about me. Was I perfect? Of course not. I made mistakes. I'd write down eggs over hard and they'd come out over easy, the customer would complain and I'd return to the cook. I also had a customer who wanted a burnt English muffin, crisp bacon and eggs over hard. There were customers who would pay with exact change and there were customers who would give you a $20 bill and ask you to get their change for them - hopefully b/c they wanted to leave a big tip.
There are also very many different types of people in the world. Some treated eating out as a privilege. They were appreciative when you would bring them a refill of Pepsi without being asked. Others wanted to be treated like their feces had no order. I was their waiter and I was there to serve their whims. Finding a way to balance good customer service and your own personal life was essential. Sometimes it was difficult. A party of 9 comes in, accrue a large bill, and leave without a tip. A single guy would come in, order ice tea and sit for hours. My favorite was the group of ex-jocks who would come in and demand to sit in a specific section, regardless of whether that area was full or not.
I worked at that restaurant all through 3 years of high school and four years of college. I watched a lot of co-workers come and go. I watched a lot of drama and I watched the ever-changing pecking order. I watched people be trained and do well - I watched people be trained and freeze up when they were on their own. I think that is the main benefit of working at a restaurant - the relationships you build with your co-workers. The restaurant I was employed at was a family restaurant. It's still in business but it's been several years since I visited. I often think about the lessons it taught me.
Sunday, March 30, 2008
Favorite Youtubes
This is...
Va Drum playing a Metallica melody.
Va Drum playing along to the Super Mario Brothers theme
Ringtones never sounded so cool...
Not really worth 4.5 hours in the car... right?
In other news, way back in 2006, I went to the Waterstock concert in Des Moines, IA. Poison, Cinderella, Quiet Riot, Dokken, and a slew of other bands played - you can read the review - and it was a really great time. I got in for free through Poison's publicist, made some friends for a day and had a blast. According to this site, there isn't any indication that the event will happen this year.
So since that show doesn't seem feasible, I looked at the Picador to see what they have coming up. They have an excellent - on paper - all ages show on Friday, April 18. I have a CD from Destrophy, but I haven't heard any of the other bands on the bill which include
Freaklabel - from Cedar Rapids
Marcato - from Cedar Falls
Far From Falling - from Twin Cities - WOW! I like this!
doors at 5pm
That's silly. I don't get out of work until 5 and it's a 1/2 drive to my house, plus ... well, the earliest I could be @ the venue would be 6. Maybe that'd be when Far From Falling would kick off - if they are indeed first and Destrophy is headlining.
Saturday, March 29, 2008
WM XXIV
I didn't want my post re: the Sueppels to be my only post, so I'm adding this one.
Wrestlemania XXIV is tomorrow. My friend BSS asked if I wanted to come over and watch it. I'm considering it - my knee seems better. I think it will be an interesting PPV, but I refuse to go match by match. I will say that I don't think Cena will win. I think it has to either be Orton or HHH. Cena is no longer the crowd favorite - in my ears - so it doesn't make sense to put the title back on him.
As I mentioned, my knee is better. I worked a 1/2 day yesterday and came home and took a nap. I was going to watch "Live Free or Die Hard" again but gave up, pulled a blanket up, and snoozed for a couple of hours.
Got 3 CDs last night for me to review @ DV - 16 Second Stare, Whitesnake's new release, and Everclear's comp of the covers they've recorded over the years. 16SS and Everclear were the two I wanted to hear first, and now I'm spinning the 'snake. The first track "Best Years" has a good groove. Coverdale has Reb Breach and Doug Aldrich playing guitar and drummer Chris Frazier in the lineup. I've always liked Breach's riffs, so it will be interesting to hear how this release progresses in my mind.
I signed up for a meet and greet with one of my favorite bands but since I don't want YOU to win, I'm not revealing how or where to sign up - I WANT TO WIN! I'm not even saying when the concert is or even in what state it is in. NO CLUES!!! Sorry for the selfishness, but I deserve it, no?
Editor's Note: these are the results of WM XXIV: WrestleMania XXIV
Morning
Thursday, March 27, 2008
And then I wrote....
In other news http://prowrestling.about.com/od/watchingwrestling/a/liveeventsched.htm indicates the upcoming pro wrestling schedule. Traditionally, WWE comes to Cedar Rapids about once a year. Well, this year, they are skipping CR in favor of Des Moines, and, probably, the new Wells Fargo Arena, although the page doesn't explicitly state that is where the Smackdown/ECW tapings are occurring. On the WWE's trek across the midwest, it is not stopping in Cedar Rapids, where it has stopped umpteen times before.
This indicates the subject of the Cedar Rapids' Gazette has struck again - Cedar Rapids cannot draw events to the area because of its outdated facility called the US Cellular Center. Which brings me to something I wanted to write about - the sad state of concerts in Cedar Rapids. The US Cellular Center, according to the article, is an aging building that cannot compete with the Wells Fargo Arena in Des Moines and the iWireless Center in Moline, IL. The article described the possibility of building a new outdoor amphitheater to draw larger concerts. The thought is that a band going through some outdoor arena shows would stop in Cedar Rapids if this new amphitheater existed. The article also mentioned that Coralville is considering building a new arena that, hypothetically, could be used for live bands. So... here's where I see a problem.
The problem is that, despite the hundreds (thousands?) of people that commute from CR to Iowa City or from Iowa City to CR, these two communities act as different worlds. If Iowa City would look up the street, they'd see Carver Hawkeye Arena - which has hosted several big name concerts over the years, including U2, Metallica, and Bob Dylan. If they make a left towards the hospital, they will come face to face with Kinnick Stadium which, amazingly, is going to host its first outdoor concert - ever - in April when Kelly Clarkson plays.
Why does CR need their own venue? It's obvious why they need it. They have a large crowd base that, at one time, drew large concerts to the area. CR is a large enough metropolis that they sell out whatever concerts come to the area - take Green Day a couple of years ago. So there's a big draw there. The problem is, though, the concerts that come through the "technology corridor" have to choose between CR or Iowa City.
What should happen, instead, is a joint project between IC and CR should be to build a state of the art facility. This facility would be close enough to IC to draw Iowa City fans to a concert and Cedar Rapids fans to a concert. The place to build this state of the art facility?
North Liberty. It really makes the most sense. A smart person with a lot of money would look at the land near the I-380 interchange and invest in a huge building. They would build a large parking lot so there would be no parking issues, as there are with Kinnick. The facility would draw businesses to the thriving community and, most importantly, establish the city of North Liberty as the true Technology Corridor haven for bands that are driving across Iowa. If the band plays in Omaha on Monday and don't play in Chicago until Friday, playing this hypothetical new place in North Liberty on Wednesday becomes a no-brainer. It also would act as yet another step towards the eventual union of these two cities. My belief is that Cedar Rapids and Iowa City will someday be like Chicago or the Twin Cities where yes, there are different cities, but the area is a regional area. A new arena in Cedar Rapids or a new arena in Coralville is short-sighted.
Building a new facility in North Liberty is what should happen. Forget the new facility in Cedar Rapids and the US Cellular Center - though I have seen umpteen excellent concerts there - and a new facility in Coralville. Carver Hawkeye Arena has had the opportunity as has Kinnick to draw big concerts to the area for as long as they've existed and, consistently, they have either not won the bid or not actively attempted to draw these concerts to the area. Therefore, in my opinion, it is only reasonable to me to build a new regional facility in North Liberty, near the I-380 interchange, to draw big concerts to the area.
Monday, March 24, 2008
Monday Monday...
Surgery tomorrow. Optimistically, I'll be back on Thursday.
Friday, March 21, 2008
Nothing in Life worth having is worth Nothing
Maybe the prediction that the Internet will no longer be free is a good thing. The Internet is not my friend this AM. I use Logmein.com to access my virtual PC on my Vista PC b/c my scroll wheel doesn't work when I go in through VM player but it does when I use logmein.com. This AM, though, logmein.com doesn't like me and has not allowed me to access my PC. I'm paying for that because I use my scroll wheel nearly every minute I use a PC. Put your fingers away from the scroll wheel and see how easy it is to do stuff. It's not!
Today is Good Friday but it's a challenging one as well.
Update: Our excellent Sys Admin fixed my PC issue so I'm productive...
Thursday, March 20, 2008
When I'm 64 - 13 . . .
Awareness Test
Wednesday, March 19, 2008
DV
On the table...
I'll be gone from work on Tuesday & Wed, but hopefully back on Thursday.
Tuesday, March 18, 2008
Late to bed, Early to Rise
After Raw, hopped on the PC. Lots of Hotmail emails, including a reminder to write reviews from myself. Yeah. Uh-huh.
I also started going through a stack of poems/songs I whittled down from a lot larger stack and organized them into stacks. 100. Going to integrate them into my daily journal. Most are from ~1992 and the heyday of my song / poetry writing. Some are impressive (to me) - others suck.
Came in to work @ 5:30 and have been cleaning up projects that are on the next update.
Also, I meet with the orthopedic surgeon tomorrow AM @ 8:15. Have to reschedule my dentist appointment @ 8.
More later.