This is an automated email sent from the Staples Live Chat department. The following information is a log of your session. Please save the log for your records.
Your session ID for this chat is 5238825. | ||
Time
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Details
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09/19/2013 08:47:40PM
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System: "Welcome to Staples Live Chat. We will be with you shortly."
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09/19/2013 08:47:42PM
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System: "For security purposes, please do not send credit card information through chat. Should credit information be required for a transaction, a Staples associate will contact you by phone for the required information."
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09/19/2013 08:47:48PM
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Session Started with Agent (Amijeet G.)
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09/19/2013 08:47:51PM
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Agent (Amijeet G.): "Hello Paul, my name is Amijeet. Thank you for contacting Staples Live Support. You will receive a transcript of this chat via email at the <br>conclusion of this session. How can I help you today?"
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09/19/2013 08:48:34PM
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Paul: "I bought a Windows XP machine from a library."
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09/19/2013 08:48:53PM
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09/19/2013 08:48:54PM
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Agent (Amijeet G.): "Okay,"
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09/19/2013 08:49:00PM
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Paul: "and I don't know which one I need"
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09/19/2013 08:49:20PM
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Paul: "I only paid $25 for the PC, a keyboard, a mouse, and a flatscreen monitor"
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09/19/2013 08:49:31PM
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Paul: "I don't want to invest a lot more"
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09/19/2013 08:49:50PM
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Paul: "this is going to be a PC for my high school-age son and daughter to use"
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09/19/2013 08:50:06PM
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Paul: "I already have a wireless network set up"
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09/19/2013 08:50:23PM
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Paul: "& I'm using a separate laptop to talk to you noow"
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09/19/2013 08:50:29PM
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Paul: "now (not noow)"
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09/19/2013 08:50:38PM
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Agent (Amijeet G.): "Great either one will work with windows XP laptop."
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09/19/2013 08:51:05PM
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Paul: "It's a Desktop PC, not laptop - has Windows XP Home Edition installed"
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09/19/2013 08:51:29PM
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Agent (Amijeet G.): "Yes, with desktop as well."
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09/19/2013 08:52:36PM
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Paul: "and is it as simple as put the "thing" in the USB drive and run a CD to install?"
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09/19/2013 08:52:54PM
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Agent (Amijeet G.): "Yes, it is so simple."
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09/19/2013 08:54:22PM
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Agent (Amijeet G.): "I would be more than happy to remain on chat with you while you complete your online order in case you have any additional questions."
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09/19/2013 08:56:26PM
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09/19/2013 08:56:44PM
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Paul: "So, my guess is that N600 is faster than a N300?"
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09/19/2013 08:57:23PM
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Agent (Amijeet G.): "Correct."
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09/19/2013 08:57:37PM
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Agent (Amijeet G.): "It is faster."
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09/19/2013 08:59:20PM
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Paul: "Thank you for your help. I have to think about how important it is to have a fast connection. Like I said, the $50 adapter is twice what I paid for the actual box."
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09/19/2013 08:59:49PM
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Agent (Amijeet G.): "I understand."
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09/19/2013 08:59:53PM
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Agent (Amijeet G.): "Is there any thing else I can help you with?"
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09/19/2013 09:01:09PM
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Paul: "do you happen to know where you go into WXP to specify which user profile is the default? This beast has a "All" profile, with limited access, and a "exec" profile, with full access."
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09/19/2013 09:01:52PM
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Paul: "If you don't, that's okay."
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09/19/2013 09:02:14PM
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Paul: "might be outside the scope of your role as Staples Tech Support..."
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09/19/2013 09:02:34PM
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Agent (Amijeet G.): "Do you know which one is administrative account?"
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09/19/2013 09:02:40PM
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Paul: "exec"
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09/19/2013 09:03:00PM
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Agent (Amijeet G.): "Then only this account has all the access."
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09/19/2013 09:03:10PM
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Agent (Amijeet G.): "No other account."
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09/19/2013 09:03:38PM
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Paul: "just found it"
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09/19/2013 09:03:48PM
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Agent (Amijeet G.): "Excellent!"
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09/19/2013 09:03:50PM
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Paul: "Control Panel > User Accounts"
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09/19/2013 09:04:03PM
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Paul: ""Change the way users log on or off"
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09/19/2013 09:05:09PM
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Agent (Amijeet G.): "That is the only one feature you need other main features as well."
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09/19/2013 09:05:38PM
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Agent (Amijeet G.): "you need the rights to install the drivers."
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09/19/2013 09:05:51PM
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Agent (Amijeet G.): "Or permission."
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09/19/2013 09:06:49PM
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Agent (Amijeet G.): "Thank you for choosing Staples Live Support. There will be a short survey at the end of this chat session. Please take a moment to complete it, as we value your opinion. Have a wonderful day."
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09/19/2013 09:07:27PM
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Paul: "okay - I have more research to do. I have a "exec" account with "Computer admin" and I just changed the "all" account to "Computer admin" - think I'll combine them or create a new one"
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09/19/2013 09:07:31PM
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Paul: "thanks for your time"
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09/19/2013 09:08:07PM
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Agent (Amijeet G.): "You are welcome."
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09/19/2013 09:08:10PM
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Check Customer Status
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09/19/2013 09:08:42PM
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Session Ended
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09/19/2013 09:08:42PM
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Session Ended after Check Customer Status
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Search This Blog
Friday, September 20, 2013
Staples Tech Support
Continuing the theme of trying to get the PCs from Elkader working, I talked to South Slope tech support about why the WXP box I have is not able to see my wireless network. He told me the issue is that I need to get a wireless adapter and plug it into my USB drive so that it will see my wireless network. That led me to Wal-Mart.com, bestbuy.com, and then, finally, Staples.com, where I saw a popup window that asked if I wanted to chat. What I wrote below is an accurate description of my situation.
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