Documentation Specialist/Technical Writer - but Not for Me...

Documentation Specialist/Technical Writer

Customer Success Lincoln, Nebraska Remote, United States

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Description

Are you looking for an opportunity to accelerate your career and work with a team of friendly, creative people?  Upland Software offers a collaborative work environment full of smart, positive, and passionate people who are respected for their unique talents and empowered to do their jobs well.  As a member of this close-knit team, you are encouraged to take good ideas and run with them, pursuing the best outcome for our customers while having fun along the way.  If these things are important to you and you're driven by delighting customers, we want to talk with you!
 Opportunity Summary:
We’re looking for a Lead Documentation Specialist/Technical Writer to join the AccuRoute team in Lincoln, NE, Cincinnati OH, Chelmsford MA, Montreal QB, or remotely. The successful candidate will possess a minimum of 5 years of technical writing experience and the ability to build relationships and work effectively at all levels of an organization. We have a very open and friendly environment where everyone has the opportunity to contribute their ideas, help improve existing processes and accelerate their careers. This team member will be responsible for the creation, distribution and delivery of product related documentation and knowledge for Upland’s AccuRoute products via our online help, product Communities and other mediums.
 Primary Responsibilities:

• Develop and maintain product user manuals, quick start guides, and online help.
• Learn new product features and create documentation that helps users to understand and implement these features.
• Engage with product team members including product marketing to develop new strategies for addressing and advancing documentation and knowledge needs
• Architect and maintain a scalable documentation structure that fully utilizes the documentation tools available.
• Keep track of documentation through the entire development process while adhering to strict timelines.
• Create and maintain product release notes.

Requirements:

• Minimum 5 years’ experience in writing software-based product documentation and procedures.
• Understanding and knowledge of Madcap Flare and Adobe Framemaker/RoboHelp.
• Understanding of single-source authoring systems.
• Working knowledge of CSS, HTML and XML.
• Familiarity with Microsoft Manual of Style and technical writing standards.
• Familiarity with Chicago Manual of Style and technical writing standards.
• Education: 4 year degree, BA or BS Degree or a combination of education plus equivalent work experience preferably with a credentials in writing (Communications, English, Media etc.)
• Expert knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. 
• Communicate clearly and concisely both verbally and in writing.
• Ability to work independently and cooperatively as a team.
• Demonstrates strong interest to learn and the initiative to self-teach.
• Excellent flexibility and change management skills.
• Ability to own our documentation efforts.

 Desired Skills: (Optional)

Knowledge and skill with media tools (video, audio and outlets for various media). 
About Upland
Upland Software (Nasdaq: UPLD) is an enterprise cloud software company that provides award-winning solutions in Project and IT Management, Workflow Automation and Digital Engagement. Our goal is 100% customer success, achieved through a unified operating platform that delivers the performance, scalability and support that over 2,500 Upland customers worldwide demand every day. Learn more at uplandsoftware.com.
We offer a casual and collaborative work environment, a generous benefits package and significant growth opportunities. Upland is publicly traded software company based in Austin, TX with offices in the US, Canada and the UK.
Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status or other legally protected status.