Please review the attached statement of work and associated firm price quote as it pertains to your open recovery order. We kindly request your acceptance of the quote at your earliest convenience by calling our customer service department with a credit card number confirming your approval.
As you review the statement of work, you will notice that our engineering team as indicated that there is a 0% chance of recovering a vast majority of your data contained on your drive. This fact is because several surfaces of the internal platters are heavily damaged and therefore cannot have any binary data recovered from them. Early estimations are that we will be able to recover about 30% of the data still remaining and we could consider this percentage a successful recovery.
Attached to the email was a PDF with these details:
III. Duration of WorkReally? $2500 when "we have an estimated 0% chance of a successful recovery."
Data recovery work is anticipated to take 8-12 days after your approval to move forward with the attempt. After the preliminary evaluation of your drive, we have an estimated 0% chance of a successful recovery. A successful recovery implies that at least 90% of the customer's files are recovered.
IV. Assumptions
- All provided information regarding the drive that has an impact on recoverability is accurate.
- There are no significant barriers to recovery discovered during the recovery attempt.
V. Compensation
The final cost of this recovery service will be $2500.00, if and only if we successfully recover the critical data in the requested format. This amount does not include the cost of the return media or return shipping. Return media can be provided by the customer or purchased from Gillware at the time of checkout. Keep in mind that if approval is given for this attempt and we are unable to recover your critical files, you are still under no financial obligation for any of the work rendered during the recovery attempt.
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