I entered the user ID and password and received an error message. I submitted a ticket to the vendor with my information.
Thursday, in their response, the tech support person confirmed my user ID is associated with an active account. I tried it again and it still didn't work, so I responded to that reply, saying that I still was having an issue.
Friday (yes, today) I received a reply to that reply, asking me to confirm the URL I was using. It was a different URL and when I clicked it and tried it with my user ID and password and received NO error message. Thus, it was a PEBKAC.
Note: There are many graphics that are appropriate for this incident: PEBKAC Options
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