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Senior Technical Writer

Change Healthcare

Nashville, TN Remote

4 weeks ago 51 applicants

·  Full-time

·  10,001+ employees ·

IT Services and IT Consulting

About the job

Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.

Work Location:

Fully Remote - U.S.

Position

The Senior Technical Writer will support our Payment Solutions Operations teams and be responsible for planning, developing, creating, writing, and editing various types of user documentation, including instructional, maintenance, or test procedures, how-to guides, references, policies, manuals, job aids, and/or technical diagrams for paper, multi-media, web-based publications and user sites.

Core Responsibilities

• Conduct interviews with various users and technical staff to gather data for documentation
• Research and translate technical information into manuals and/or web-based documents for nontechnical and technical users
• Produce products that conform to the company documentation and quality assurance standards
• Recommend formats responsive to technical and customer requirements.
• Proofread and review content for structure, style, and technical vocabulary, information design and architecture, typography, and graphic design
• Approve material for standards regarding order, clarity, conciseness, and terminology, and approve edits made to material prepared by other writers or establishment personnel
• May engage with, interview and/or create supporting documentation from product, IT, engineering processes and specifications
• Read journals, studies, and other material to become familiar with product technologies and production methods

Requirements

• Bachelor's degree or equivalent years of experience
• 5 to 7 years’ experience as a Technical Writer
• Expert knowledge of media production, communication and dissemination techniques and methods
• Expert knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
• Excellent communication skills

Preferred Qualifications

• Strong understanding of Healthcare payment processing
• Strong understanding of the healthcare industry and the information exchange between providers, clearinghouses, payers, and employers
• Strong understanding and a wide range of experience with technical systems and processes
• Ability to work independently and manage one's time
• Ability to manage multiple assignments at one time
• Team building, conflict resolution, problem solving and decision-making abilities

Working Conditions/Physical Requirements

General office demands

Travel: Up to 10%

Unique Benefits*:

• Flexible work environments
• Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets
• Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships
• Employee wellbeing programs and generous health plans
• Educational assistance programs
• US 401(k) or Group RRSP (Canada) savings plans with matching employer contributions
• Be sure to ask our Talent Advisors for more information on location specific benefits and paid time off policies
• Learn more at https://careers.changehealthcare.com
• *Eligibility for some benefits may be limited or not available for part-time employees, be sure to speak with your Talent Advisor.

Diversity And Inclusion

• At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.
• Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity

Feeling Inspired? Ready to #MakeAChange? Apply today!

#IWork4CHNG

#ChangeHealthcareCareers

#HiringNow

#RemoteWork

#HealthcareTechnologyJobs

#WorkFromHome

Diversity And Inclusion

• At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.
• Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity

Feeling Inspired? Ready to #MakeAChange? Apply today!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and, when job-related and consistent with business necessity, we may require periodic testing for certain roles. Some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

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