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Monday, November 7, 2016

But This is Even MORE Amazing

Submitted when a window popped up, asking for my feedback about the RoboHelp forums:

I have been a RH user from 10/1/98 - 10/1/2010 and now, from 3/29/16 - today.

I am VERY HAPPY that a request to provide forum feedback popped up. Please review https://forums.adobe.com/message/9119988#9119988

The summary is this:

On Friday AM, Adobe Tech Support posted that a fix had been released for an issue I am having, but there was no location specified to download it.

By the time I went home on Friday afternoon, there was still no fix posted.

On Monday AM, Adobe Tech Support AGAIN posted that the fix had been released. However, no download. I have been checking http://www.adobe.com/support/robohelp/downloads.html routinely.

Though, frankly, that is a joke that I find almost repulsive because the "Top Support Topics" are for "RoboHelp 7"?!? I was using RH 7 when I left a company in 2010 to go to another company!!! Additionally, all of these links are broken in the "RoboHelp Downloads" section:
|
Service Releases
-->        FlashHelp Files
-->        WebHelp Pro Files
-->        WebHelp Files
-->        HTML Help Files
-->        WinHelp Files
-->        JavaHelp Files
-->        RoboLinker Files
-->    Miscellaneous Files
RoboHelp Documentation
|

I'm very frustrated, almost to the extent that I am very much regretting that I chose RH over Flare as the HAT to use.

My hope is that maybe SOMEONE will read this and DO something my issue!!

Again, this is all in reference to this thread in the forums:
https://forums.adobe.com/message/9119988#9119988

Help me anonymous reader of this feedback, you are my only hope.

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